Will my account number stay the same?
Yes, your account numbers for any checking, savings, money market, CD and loan will remain the same.
Can I use my old checks?
Yes you will be able to use your existing supply of Platinum Bank checks after the conversion as we will take ownership of the Platinum Bank routing number. When it’s time to reorder checks please see a new account representative so we can help you order new CenterState Bank checks.
Note to business customers using “two signature” checks: CenterState Bank does not monitor accounts for two signatures. If you choose to have two signature lines printed on your checks, please understand that such provision is solely for your personal or internal control purposes. Checks presented for payment bearing only one signature will still be honored and may be paid against your account.
What happens with my Direct Deposit?
No action is required. Your direct deposits will continue to post as they normally do.
What happens to my auto debits (those which are processed electronically using my account number and routing number?)
No action is required. Your auto debits will continue to post as they normally do.
When will I get my new debit card?
Your new CenterState Bank MasterCard debit card(s) are on order, and should be arriving prior to April 21st.
- You will continue to use your Platinum Bank debit card/ATM card until Thursday, April 20th.
- Once your Platinum card is disabled, your CenterState Bank MasterCard will be available for activation. (Look for specific times in your card mailer.)
- You will use the PIN associated with your Platinum Bank debit card/ATM card.
- If you would like to change your PIN, you may do so at any CenterState Bank ATM or branch after April 21st.
- If you have not received your new MasterCard debit card(s) by April 21st, please contact your local branch.
Please Note: If you have automatic bill payments tied to your old Platinum Bank debit card, you must provide the merchant with your new CenterState Bank debit card number as soon as possible after April 21st; otherwise, your scheduled transactions may not process properly.
Will my debit card work the same?
Your new CenterState Bank debit card is not an EMV (“chip”) card however, your liability for fraudulent or unauthorized card transactions will be no different. All provisions extended to protect consumers engaged in “card” transactions under Regulation E (the Electronic Funds Transfer Act) will be fully enforced with your new card.
Can I still use www.platinumbank.com for my online banking needs?
No, however this website will automatically be redirected to www.centerstatebank.com. Once the merger is complete, you will use www.centerstatebank.com to access online banking. (Please update your bookmarks/favorites accordingly.)
What happens to my Platinum Bank Personal Online Banking?
Your online accounts and bill payment transactions will transfer to CenterState Bank’s online banking system during the merger weekend. After logging in for the first time you will have the opportunity to change your user ID, security questions and password. Once the system is available for use, the following credentials will grant the initial access to your online banking profile:
USER ID – enter your existing user id unless you have been contacted by the bank.
PASSWORD – enter the last 4 digits of your social security number plus your 5 digit zip code.
Please Note: In order to avoid late penalties and to ensure your bills are paid in a timely manner, please enter or edit all online bill payment transactions prior to April 15th through your Platinum Bank online banking system. You will be able to create new payments or edit existing payments starting April 24th in CenterState Bank’s online system. If you have payments which will need to be sent between April 15th and the 24th, you must enter them prior to the 15th. Automatic transfers will not convert into the CenterState Bank’s Online Banking system, and must be re-entered to ensure no disruption of future transactions.
During the merger weekend, CenterState Bank’s Online Banking system will not be available until late Saturday afternoon, April 22nd. We understand the inconvenience this may cause and we will work diligently to restore the service as quickly as possible.
What happens with my access to Online Premier Business Banking?
If you previously used Platinum’s Online Premier Business Banking, you will be receiving a separate mailing that provides additional information in regards to Cash Management Ser vices and what to expect during this transition.
What are your cut-off times for Online Transfers and Bill Payment transactions?
The bill payment cut-off for same-day processing is 12pm (noon) and 10pm for same-day online transfers.
Will you accept wire instructions via secure message within Online Banking?
Wire transfer requests may NOT be completed via secure messaging. Wire transfers may be initiated via Online Banking for amounts up to $100,000. However, we must first receive a completed “Online Wire Transfer Enrollment Form,” which can be found under the “Quick Links” tab within the Online Banking system. The form must be notarized, if not completed at your local branch.
How will my wire request be validated for requests not made in person?
CenterState Bank utilizes an out of band authentication process in which an email and/or text message is generated to a contact(s) of your choice. You will be required to log in to a dedicated website and enter specific details about the wire, including a 15-digit transaction number and randomly generated pin. If the information is entered correctly, your wire will then immediately be released for processing. If the information is entered incorrectly, you will receive an email or text message instructing you to re-authenticate. International wire requests for personal accounts may only be accepted in person or via online banking, in which a wire agreement is required.
Will I receive a final Platinum Bank statement?
Platinum Bank will mail one final statement on your account(s) reflecting your final activity and closing balance. That same balance will be reflected on the first statement you receive from CenterState Bank.
How will I receive my eStatements?
eStatements are accessible within our Online Banking system. You will receive an email to notify you each time a new statement is available. (Please review your contact information to ensure we have your current email address on file.) As a result of the merger, your historic eStatements will NOT transfer over. We encourage you to download your eStatements prior to April 21st and save them to your computer.
What happens to the interest on my account?
Interest rates on checking and savings accounts will change to CenterState Bank’s interest rate in effect at the time of conversion. Interest on these accounts will compound monthly. The interest rate on your Certificate of Deposit(s) will remain unchanged and will continue to compound daily through maturity. Interest rates paid on money market accounts may change, and some related balance tiers may shift. Interest on these accounts will compound monthly. Please contact your local branch for more details. As always, the Bank may change certain rates on accounts at its discretion to reflect certain market indices.
Will my CD renew at maturity?
Yes, all CenterState Bank CDs automatically renew at maturity.
Will my banking hours change?
Yes, your banking hours will change slightly:
- Monday – Thursday 9:00am to 4:00pm
- Friday 9:00am – 6:00pm
Drive Thru Hours:
- Monday – Thursday 8:00am–5:00pm
- Friday 8:00am – 6:00pm
What happens to my loan/mortgage with Platinum Bank?
Your payment amount and due date will remain the same. If you pay by check, make your check payable to CenterState Bank and take it to your local branch or mail the payment to:
CenterState Bank Loan Operations, P.O. Box 9602, Winter Haven, Florida 33883-9602
If your payment is made via an automatic debit, the payment will continue to process on the originally scheduled date.
Does CenterState Bank offer telephone banking?
Yes! After April 21st, you will be able to access account information via our telephone banking system. The toll-free number for telephone banking is 888-292-7005. When prompted for a Telebank ID, enter your social security number (or your tax identification number.) When prompted for a PIN, enter the last four digits of that same social security number (or tax identification number.) After your initial sign-in, you will be required to choose a new 4-digit PIN, one you can easily remember.
Safe Deposit Box Reminder
Please find your box location below for specific details regarding your safe deposit box.
Tampa, Plant City, Brandon, and Dunedin
- No change to box access at these locations. No action is required on your part.
South Lakeland, Downtown Lakeland, and Winter Haven
- Boxes at these offices must be moved by the box holder. If you have a safe deposit box at one of these locations, you will need to transfer your contents to a box located at any CenterState Bank Office. We will gladly refund the remaining portion of your current annual rental, and also waive the first year’s rent on your new box (equivalent size). Your box will need to be closed by April 20th to avoid your box being drilled and your contents being held in safekeeping. Access to these Platinum Bank locations will not be available after this date.
What is Overdraft Privilege?
Overdraft Privilege is a discretionary service provided to eligible accounts, designed to help guard customers against having items returned or declined. Please see the enclosed disclosure for additional details.
Keep Your Account Secure
It is important to note that CenterState Bank will never e-mail customers of Platinum Bank asking them to validate their deposits or to request personal, confidential information, such as account numbers, social security numbers or driver’s license numbers. If you receive emails asking for such personal information, consider the e-mails fraudulent and do not respond.
Let us know how we can help.
Contact your Customer Care Department at 855-863-2265 or email us with any additional questions.